TERMS AND CONDITIONS

1.1. By ordering glasses or lenses according to the buyer's individual parameters from a specsdeals by STEINER Vision partner optician, a purchase contract is concluded between the customer and SuperVista AG that is binding on both parties and includes the following General Terms and Conditions (GTC).

1.2. Since the optical products are manufactured according to the individual parameters of the buyer and can no longer be used for any other purpose after production for SuperVista AG, there is no general right of withdrawal; the statutory provisions on the warranty for defects nevertheless apply - with the following provisions.

1.3. By providing or recording his personal data (name, address, date of birth, email address, telephone number), the buyer declares his consent to the storage and use of his data to establish, implement and terminate the desired legal obligation. He also declares his consent to the further processing of the data by way of order data processing in compliance with the statutory data protection regulations. The buyer is aware that he can query the scope and documentation of his data at any time and he can also request that his data be deleted after the legal transaction has been fully fulfilled. The buyer can object to the use of his data for the initiation of further follow-up legal transactions by SuperVista AG at any time. 

All prices quoted include the applicable sales tax and - unless otherwise stated - the tax-free glasses insurance, the premium for which is included in the quoted price and which is mandatory according to the insurer's terms and conditions. The relevant sales price for the buyer is the total price resulting from the order from the partner optician which the partner optician will be happy to break down and explain to the buyer.

3.1 Minimum 50% payment must be made upon ordering (applicable to any specsdeals or Steiner-Vision product).

3.2. The prices stated on our website and in our advertisement include VAT. The price of any product will be as quoted except in cases of obvious error. Prices are liable to change at any time, however, changes will not affect orders in respect of which we have an error. Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. We will verify prices as part of dispatch procedures so that, where the correct price of a product is less than our stated price, we will charge the lower amount when dispatching the product to you. If the price of a product is higher than the price stated on our website, we will at our discretion, either contact you for instructions before dispatching the product, or reject your order or notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after the product has been ordered.

3.3. Payment can be made using a credit and/or debit card at a partner optician’s store, depending on the available payment possibilities at the time of order. Your card details will be encrypted to minimise the risk of authorised access or disclosure.

Any delivery times given are non-binding, as minor delays cannot be ruled out due to production abroad and the transport and import of the glasses. Delivery times are constantly being optimized and shortened.

If the buyer purchases several items, SuperVista AG is entitled to deliver partial goods if the partial delivery is usable and reasonable for the buyer and can be used economically on its own.

5.1 The buyer's measured parameters are transferred to the German production machines digitally so that errors are virtually impossible. If the glasses are nevertheless defective within the meaning of the German Civil Code, the statutory provisions apply.

5.2. The determination of the buyer's eyesight is purely subjective and cannot be verified by the seller. The seller is therefore only liable for damages if the seller or its partner optician as a vicarious agent is at fault in determining the parameters on which the order is based.

5.3. For claims for damages due to a defect for which the Seller is responsible, which are aimed at compensation for physical injury or damage to health or which are based on gross negligence or willful intent on the part of the Seller or one of his vicarious agents, the statutory provisions shall apply.

As part of the satisfaction guarantee, the buyer can choose another product from Steiner Vision instead of progressive lenses within 60 days of the invoice date, such as two single-vision glasses (one each for near and far vision) or another varifocal lens product. In this case, SuperVista AG is entitled to charge the buyer any difference in price; a price reduction for this replacement solution is excluded.

7.1 The purchased goods/glasses ordered remain the property of SuperVista AG until the purchase price has been paid in full, even if they have already been handed over to the buyer or purchaser and the latter has already used them - also as a necessary medical product.

7.2 If the buyer is an entrepreneur, the goods remain the property of the seller until all claims arising from the purchase contract have been paid in full, including ancillary claims (e.g. financing costs, interest, etc.). In the event that the buyer resells the goods before full payment has been made, the buyer hereby assigns to the seller all claims against third parties or the buyers in the amount of the share of the purchase price for the seller's goods.

Insured, Policyholder, Insurer
The insured persons are customers who have purchased glasses based on a valid purchase contract with SuperVista AG (hereinafter referred to as the “insured person”).

The policyholder is SuperVista AG (hereinafter referred to as the “policyholder”).

The insurer is focus Assekuradeur GmbH (hereinafter referred to as the “insurer”).

What items are insured?
We, the policyholder, provide you, the insured person, with insurance coverage for the glasses purchased from SuperVista AG (hereinafter referred to as the “glasses”) under these terms and conditions.

Which risks and damages are insured? (Insured Event)

SpecsDeals Insurance

Insurance coverage applies for a period of 12 months from the invoice date, or at the latest from the date of handover, in the following cases:

a) In the event of a change in the insured person’s prescription of at least +/- 0.5 dioptres between the prescription determined before purchase and within 12 months after purchase; or

b) In the event of unforeseen and sudden accidental damage to the insured glasses, where repair is not economical or the repair costs exceed the value of the glasses.

STEINER-Vision Insurance

Insurance coverage applies for a period of 24 months from the invoice date, or at the latest from the date of handover, in the following cases:

a) In the event of a change in the insured person’s prescription of at least +/- 0.5 dioptres between the prescription determined before purchase and within 24 months after purchase. Prescription changes are covered free of charge.

b) In the event of unforeseen and sudden accidental damage to the insured glasses, where repair is not economical or the repair costs exceed the value of the glasses. In the event of accidental damage, the insured person must pay 25% of the original purchase price as a deductible.

In which cases is there no insurance coverage?
Insurance coverage does not apply, regardless of contributing causes, in the event of:

a) Damage intentionally caused by the insured person or the policyholder;
b) Fraudulent deception or attempted deception of the insurer regarding the conditions of an insured event;
c) Damage or defects already covered by a manufacturer’s guarantee or warranty;
d) Wear and tear of the insured glasses;
e) Services routinely provided by the policyholder, including frame and lens adjustments, ultrasonic cleaning, screw replacement, hinge maintenance, or fitting corrections;
f) Damage caused by war, civil war, terrorism, nuclear energy, nuclear radiation, or radioactive substances;
g) Loss or theft of the insured glasses.

When does the insurance cover begin and end?
a) Insurance coverage begins on the invoice date of the purchased glasses.
If the insured person receives a replacement pair of glasses from the policyholder, the insurance coverage for the original glasses ends.
b) Insurance coverage ends automatically:
After 12 months for Specsdeals insurance;
After 24 months for STEINER-Vision insurance;

In the event of total loss;
Upon termination of the group insurance contract between the policyholder and insurer;
Upon the death of the insured person; or
Upon insolvency proceedings being opened against the policyholder.

What deductible must be paid?
Specsdeals Insurance

The insured person is responsible for paying 25% of the original purchase price as a deductible in the event of:
Prescription changes; and
Accidental damage claims.

STEINER-Vision Insurance

Prescription changes are covered free of charge.
In the event of accidental damage claims, the insured person must pay 25% of the original purchase price as a deductible.

What should be observed in the event of a claim?
In the event of an insured claim, the insured person must visit a STEINER-Vision partner optician. Any damage must be reported immediately, and no later than one month after the occurrence of the damage.

Where applicable, changes in prescription must be confirmed by an ophthalmologist or optician. The damaged or unusable glasses must be handed over to the STEINER-Vision partner optician.

What are the consequences of not complying with obligations?
If contractual or statutory obligations are violated, insurance coverage may be lost. In cases of gross negligence, benefits may be reduced proportionally according to the severity of fault.

Insurance coverage remains valid if the insured person can prove that:

the obligation was not violated through gross negligence; or

the violation was not the cause of the insured event or its assessment.e determination or extent of the benefit. This does not apply if you or the policyholder fraudulently violated the obligation.

The right of cancellation does not apply to glasses whose lenses were made according to customer specifications or which are tailored to the personal needs of the buyer. The contractual satisfaction guarantee of SuperVista AG remains unaffected by this.

End of the cancellation policy.

You may not use any of the Intellectual Property Rights on the Website or in our products without the express written consent of specsdeals.co.uk

The group reserves the right to revise and make changes to these terms and conditions of purchase from time to time to reflect changes in market conditions affecting our business, changes in technology, and/or changes in the capabilities of our system. You will be subject to the terms and conditions of purchase in force at the time that you order goods from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the email confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

The terms and conditions of the purchase and the contract shall be construed in accordance with English law. Any dispute arising from or related to the terms and conditions of purchase or the contract shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Specsfactory Germany Ltd is a subsidiary of SuperVista AG

SuperVista AG
Siemensstr. 2 
15711 Königs Wusterhausen
HRB 11.527 Amtsgericht Cottbus 
 

Specsfactory Germany Ltd
Bridge House
Old Grantham Road
Whatton
Nottingham
NG13 9FG

Managing Director: Christine Kamppeter
Email: info@specsdeals.co.uk